Multi‑Factor Authentication (MFA) - How to Use It

MFA adds an extra layer of security to your account by asking for a second verification step after you enter your password.

When You'll See MFA

MFA is required when:

• Your organization requires additional security
• You're signing in from a new device
• The system needs extra verification

---

Verify with Authenticator App

For Users with Authenticator Apps:

1. Get Your Code:

   • Open your authenticator app on your phone
   • Find the 6-digit code for your account
   • The code changes every 30 seconds

2. Enter the Code:

   • Click the "Code" box on the MFA screen
   • Type the 6-digit code from your authenticator app
   • Make sure to enter it before it expires

3. Trust This Device (Optional):

   • If this is your personal device, check the "Trust this device" box
   • This will skip MFA on this device for 30 days

4. Complete Verification:

   • Click the "Verify" button
   • You'll be signed in to your account

---

Verify with a Recovery Code

For Users with Recovery Codes:

1. Switch to Recovery Code:

   • Click "Use Recovery Code" on the MFA screen
   • You'll see a different input box

2. Enter Your Recovery Code:

   • Click the "Recovery Code" box
   • Type one of your saved recovery codes
   • Use each code only once

3. Trust This Device (Optional):

   • If this is your personal device, check "Trust this device"
   • This will skip MFA on this device for 30 days

4. Complete Verification:

   • Click the "Verify" button
   • You'll be signed in to your account

---

Helpful Tips

If Your Code Doesn't Work:

• Check that your phone's time is set correctly
• Make sure you're entering the right code
• Try getting a new code from your authenticator app

Keep Your Codes Safe:

• Store recovery codes in a safe place
• Each recovery code can only be used once
• Don't share your codes with anyone

Personal Devices:

• Only check "Trust this device" on your own devices
• Don't trust shared or public computers
• You can manage trusted devices in your account settings